Support Information

We appreciate your trust in eZ-XPO and our commitment to providing excellent customer support. Our support team is dedicated to assisting you during the following hours of operation:

• Monday to Friday: 9:00 AM to 6:00 PM (EST)
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• Please note that any inquiries received outside of these hours will be addressed promptly on the next business day.

First Response Service Level Agreement (SLA):

At eZ-XPO, we understand the importance of timely support. Our First Response SLA ensures that you receive a prompt initial response from our support team. The maximum amount of time you should expect to wait until you receive your first response is:

• Within business hours: 48 hours or less
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• We strive to address your queries, concerns, or issues as quickly as possible, providing you with the assistance you need. If you have any urgent matters or time-sensitive requests, please mark them as such, and we will prioritize them accordingly.

Thank you for choosing eZ-XPO, We are here to support you!